Privacy Policies

This privacy policyportrays how we use our customer's personal information who engage with us directly or via our website. It is amongst our responsibility and commitment towards you to protect your personal data. We will provide you the all the necessary privacy policies or notices and it is your duty to go through it carefully and understand how your personal data will be used by us. This privacy policy functions as a supplement to all other notices and doesn'tsignify any kind of annulment.

Our Pledge:

We pledge to commit and give you an honest and comforting experience considering your right to privacy. We respect your concern and ensure you a safe engagement while using our websites, shops and when booking our packages. We want to share the usage of your personal information and policies incorporated by us to gain your confidence. Personal data will always be processed as per the applicable laws and contractual obligations. To be precise, your data will not be processed unless all criteria are met. The criteria are as follows:

  1. Your consent to process personal data for more than one specific purpose like customizing offers as per your interest, for sharing photos/videos of experiences of the trips on our social media handles, and for sharing emails of co-passengers who wish to stay in touch. It is necessary to ensure the implementation of a contract to which you are either about to enter or already a party.
  2. Your personal data is required to comply with all legal procedures which the company is subject to while processing Visa, Health Insurance, or Passport applications and to secure an individual's interest during any trip.
  3. It also serves the purposes of any legitimate interests pursued either by us or by a third party like:
    1. a) To provide security and look into the welfare of our customers, employees, or other individuals.
    2. b) Marketing, and advertising our products and services for promotion.
    3. c) To understand our customers' needs, behavior, activities, and preferences.
    4. d) To develop new and better products and services and to enhance the existing ones.
    5. e) Prevention and investigation to detecting crime, fraud, or anti-social behavior.
    6. f) To work with law enforcement agencies to prosecute offenders and deal with customerstheir queries and complaints.
    7. g) To take appropriate actions by law against people who are subjected to breach of action or have committed a crime, and to manage insurances, provide security to us, our employees, and customers.
    8. h) To handle any litigation or regulatory actions against us and to fulfill our commitments to our customers, employees, and other individuals.
  4. Your personal information will be used only for the specific travel service for which it was obtained or something related to it. But if we need to use it for other purposes and you are concerned about the process of your data, you are always welcome to enquire regarding it.
  5. The company, if needed to process your personal data for unrelated purposes of our Legitimate Interest. Under such circumstances, we will inform you in advance and request your consent appropriately wherever necessary.
  6. For situations where we may have other secondary purposes, like the objective to conduct marketing insights and evaluate data to know the need of our customers, we might process your already existing data obtained by us as part of the contract.
  7. The company will adopt an aggregate data model that will allow us to acquire aggregated data from your personal information. However, such data is not legitimately considered personal data, and you will neither directly nor indirectly be identified. For cases where we incorporate aggregated data with your personal data that directly or indirectly identify you, that particular combined data will be treated as personal data and will be processed under the strict guidelines of GDPR.
  8. We will not re-purpose sensitive data without explicit consent and where Legitimate Interest is relied on. We will ensure to conduct Legitimate Interest Assessments and Data Protection Impact Assessments (DPIA), before carrying out the proposed processing activity.
Our privacy policy in a nutshell:
  1. Our clients – The company's privacy policy shows how we process personal data including information relating to individuals who are:
    • Booking or enquiring about travel services that we provide.
    • The recipients of any kind of travel services that are booked with or through us (e.g. If you are a passenger interested in booking or enquiring related to booking on someone's behalf.),
    • Potential customers or customers who are recipients of travel services booked with or through us,
    • Registered with us through our website,
    • Uploading, posting, or sending anything to or through our websites or are receiving messages through our websites or apps, using any community functionality.
  2. Individuals covered by the policy– This privacy policy includes personal data that are processed relating to:
    • Individuals who will make any enquiries or bookings with us or through us, and individuals who are enquiring on behalf of their friends, family members, tour group members, officers, and employees of businesses and organizations.
    • Individuals in respect to whom any booking or query is made with us by an agent.
    • Customers who are related as an employee or representatives to a particular business or organization and individuals whoare connected to it such as owners, partners, shareholders, and directors.
    • Individuals who have consented to share their personal data with some other company who are a part of our group. That data can be utilized by us.
  3. Meaning of words/phrases used in this policy –
    • When the word"you"is used in this privacy policy, we refer to our clients/customers whose personal data is collected by us for use as and when needed.
    • When the phrase "processing of your personal information"is used, we mean collecting your personal information and using it for our own purposes under various circumstances.
    • When the phrase "travel services" is used, we cover all products and services which may be booked with or through us, such as customized packages, accommodation, transport, and transfers (whether by air, bus, train, or other means. It also includes both products and services which we or any third party supplies or operates. Travel services also cover services that either we or any third party provides in connection with traveling, such as obtaining visas, foreign exchange, and providing local representatives and support.
    • When the term "community functionality" is used, we mean any service or functionality we provide on or through our websites, which enables you to upload, post, and send or receive any kind of message. This also includes comments, feedback, survey, review, picture or video galleries, blogging, messaging, or posting on social media platforms like Facebook and Instagram.
    • When the term "device" is used, we mean a personal computer or server,phone, watch, or other devices that were used while surfing through our website.
Accumulation of Personal data and its usage:

The spontaneous captureof data while exploring our website through your device may provide personal data or enable your device to capture personal data for the company and to store as well as retrieve such information that was previously stored. That data is provided to our server via your device or the browser you use. Your interaction with us is recorded and use of our websites such as pages viewed, functionality used, information captured, cookies generated, and information you input into forms and fields on our websites.

  • The personal data you providewill include data obtained from correspondence with you whether verbally to us over the phone or in-person;
  • By filling in any section or part of a form on the website;
  • By filling in any forms that we provide you a hardcopy of;
  • By sending us an e-mail;
  • By documents you provide us with.

Updates to any information provided from time to time include any data provided while registering or subscribing to our travel services, in person, over call, through our websites, or otherwise. You can send us your comments or suggestions through our social media platforms or request sales and advertising information, including brochures; or upload posts, or send anything using any community functionality.

The User Generated Content (UGC) – We may process any information or content provided by you concerning your feedback or experience on a past, current, or future trip with us. We will only use contents and images that you have submitted to our social media channels or websites and only if you have given consent to let Dreamland Escapes process this information in various initiatives. Marketing activities such as printing materials, publishing on our website, activities via email, posts on social media, images of our trips to provide to our trade partners to use on their websites, email marketing, and other such marketing initiatives will be included in making it available on our feeds with content. We would share images in our content feeds via email and also share them with our trade partners.

Third-PartyData – We may collect personal data concerning you from third parties which may be holidays, accommodations, or any other travel services that are booked or enquired about. Credit, fraud identity, and other searches including scouring through public records, or your involvement in any private organizationswillbe undertaken by us. It will also be from telephone numbers identified by our system when you call and messages sent to you by our other customers using any community functionality.

Data generated by us – We, our suppliers, or any other sub-contractors working for our company may generate personal data relating to you.These can include a connection in responding or dealing with any enquiry, booking,complaint, or in performing any other contract with you. It can also be through the analysis of your personal data or data gained from your use of our website. We may record telephone calls with you as well.

Categories of Personal Information processed:

This part portraysyour types of personal data that we process: -

  1. Basic Biodata - This includes your name, age, gender, address, phone number, fax, e-mail, photograph, social network details, identityproofs, and copies of driving licenses, passports,utility bills, card, and other payment details. Anyfinancial, health,and travel insurance information relevant to your planned travel will also be scoured.
  2. Information related to Business– If you are our customer who is associated with any business or other organization then your personal data may include certain pieces of information like business or organization details like name, address, phone numbers, payment modes, financial status, etc. The relationship you share with that business or organization and your contact details within that business will also be taken into account.
  3. Booking Information and other Queries Any information relatedto bookings made or queries for travel services, will include information like:
    1. a) Holidays and other travel services searched or enquired by you or someone else on your behalf will be recorded.
    2. b) Your personal interests and other informationrelevant to your queries will be recorded.
    3. c) In response to any kind of queriessuch as results, quotes, proposals, estimates, and other information, answers will be recorded.
    4. d) Details related to holidays, accommodations, traveling, car hire, and other such travel services enquired or booked about will be recorded.
    5. e) Details of the passengers/holidaymakers on the journey will be recorded.
    6. f) Details of the services providers and tour operator such as dates and times of travel, price, payment details (including card details) will be recorded.
    7. g) Passport, Visa information,and foreign exchange requirements will be recorded.
    8. h) Information thatis sensitive such as medical conditions, mobility, disability, religion, or other special conditions will be recorded.
  4. Information of our Performance - Information of performance noted through bookings or other contracts made with us, including any services that are needed during the time of holidays or any travel services, and payment information that needs to be made.
  5. Information from Surveys - Information collected or generated by any surveys that we conduct.
  6. Information of Competitions - Information collected or generated through any competitions or promotions that we run.
  7. Information of Registration - Information concerning any accounts, registrations, or memberships with us, along with participation in any loyalty program.
  8. Contact and communications - Contact between you and us, the company, and also between the company and any third parties, is included. This can be relating to any booking, query, or terms of any contract.
Usage of collected Personal data:

  1. Website operation and other services– The systematic operation of the website requires this collected personal information to generate searches, bookings, and other facilities via our websites. This also includes all community functionality and registration of accounts made through our websites along with its updation as per your request.

  2. Responses to Queries– Your personal data is used to deliver information to you as per your needs about our website and services. This also includes response to your queries related to bookings and results for searches of holidays and to keep you generally updated with all information.

  3. Contacts and Bookings– Your data is used to help you make your bookings smoothly and to manage all other services or contracts that you seek from us or need to administer.

  4. Payments– To collect and make payments due and administer our accounts.

  5. Communication with customers– Communicating with you regarding any queries, bookings, travel services, complaints, and sending responses to any submissions, queries, or requests from you.

  6. Recordings– To maintain internal records and reasonable archives, related to queries, bookings, contracts, travel services, and other complaints. Information for the purposes of disputes, legal proceedings, and investigations are also included.

  7. Promotion and Business Development–

    • To promote, develop, analyze, audit, provide, operate, administer, maintain and improve our business, websites, and travel services.

    • To analyze the results of surveys performed.

    • To run promotion campaigns as well as enthusiastic competitions.

    • To invest in customer services, research, and development.

    • To assist in the improvement of our sales, editorial, advertising, and marketing strategies.

    • To develop and improve business activities.

    • To train our staff as well as suppliers.

    • To customize business offers better and assert the interests of customers.

  8. Advertisements – To report aggregate information concerning the usage of our websites to our advertisers. Statistical data about browsing actions and patterns are normally created anonymouslyand no individual is identified.

  9. Others – Anything you have specifically consented to.

Length of possession of your Personal Data:

The length of time that your personal data will only be possessed by us isuntil and unless all purposes we collected for is over, including:

  1. To satisfy any litigimate or regulatory requirements. 
  2. To determine the appropriate retention period for personal data, the amount, nature, and sensitivity of the personal data are taken into account along with the potential risk or harm that can be caused by it and whether the purpose can be fulfilled via other means.

If you would like to know more about our data retention policy, please ask us.

Personal Information Disclosure:

Your personal data is disclosed to third parties under the following circumstances:

  1. Bookings and terms of contracts– Your personal information may be disclosed to third parties (including intermediaries) only to manage a booking enquiry or contractual agreement by your or someone on your behalf.Applying for visas, collecting payments, investigating and responding to complaints, etc. all fall under this category.
  2. Suppliers of travel services– Your personal information may be disclosed to any third party (e.g. supplier, contractor sub-contractor) to make necessary bookings or for queries that you have decided, on your behalf acting as an agent to representing you.
  3. Insurance– If any application is made through us for any travel or other insurances serving you, your personal information will be shared with the insurer. To prevent fraudulent claims, information provided by you may be put on to a register of claims and shared with other insurers.
  4. Business Function Outsourcing– Here, we allow third parties to operate on our behalf and have access to our websites and databases which automatically leads to your personal data being shared to them as part of the process and to manage your purpose.
  5. Community Functionality– Where any community functionality or facility on our website is clearly designed to make some of your personal data public (e.g. posts you make to any public forum or reviews facility) or to have some of your personal data communicated or made available to others (such as other customers of ours). Also, any personal data you provide concerning that forum or other facility, which is provided in circumstances where it is clear that it is intended to be published, maybe disclosed accordingly. We may disclose it for business promotion, management, and improvement purposes where you have agreed that certain of your personal data is non-confidential.
  6. Legal Requirements – Your personal data may be shared with government authorities or regulators when necessary to meet certain legal requirements for the purposes of customs, visas, and immigration.
  7. Customer Representatives– If you approach us as a business or organization, and have shared the personal data in the capacity of an associate of that business or organization then we may disclose the information to them while booking, enquiring, or providing any other travel services.
Handling of Your Personal Data by Third parties:

Providing your personal information to a third party will be due to one of the following two circumstances, as and when applicable. The circumstances are as follows:

  1. Processing on our behalf– Your personal data may be shared and processed by a third party on our behalf. Under such circumstances, the company will be responsible for it and it will be administered under the guidelines of this privacy policy.
  2. Processing on their own account– In other cicumstances, your personal data may need to be accessed by them but it will be on their own account and in that case, the company will not be responsible anymore. It will be under the guidelines of the privacy policy of the third party who is managing your purpose. Our company and any of our affiliates, subcontractor or other person collecting your personal data on our behalf may use your personal information anywhere in the world.

Your personal information, when disclosed to any third parties, may involve a certain transfer of your personal information, and those third parties may themselves transfer, store or otherwise collect, to use and disclose that information anywhere in the world as per their will.

Any legal requirements concerning sharing of your personal informationwill be met by us while dealing with third parties outside the country but it will still be in our control and under our establishment. The security measures with excruciating details of the company are addressed below which will also be asserted.

As precedented, some or all of your personal data that is collected by us may be stored and processed on servers located outside the jurisdiction of residence, whose information security regulations and authorized laws will differ from the jurisdiction in which you reside. Under such circumstances, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws. As per the applicable laws of the other jurisdictions, we will use reasonable efforts to ensure that appropriate protections are placed equivalent to your country of residence.

Security and Storage of Data:
  1. Security measures and commitment – We try our best to secure your personal information and are lawfully obliged to take proper technical and organizational measures against unauthorized use, and disclosure of your personal information, and accidental loss or destruction of, or damage to, your personal information. To ensure safety we have implemented all necessary security policies and technical measures required to achieve this.
  2. Maintain administrative, technical, and physical safeguards– Understanding the sensitivity of such personal data, we give our best to protect all we have retrieved. But unfortunately, a 100% security cannot be guaranteed to any data transmission over the internet. Thus, while we are still devoted to protecting your data, we cannot ensure or warrant the security of any information you provide to us. All personal information obtained by the third parties perform functions on our behalfand are contractually bound to protect your confidentiality and personal information consistently under the strict guidelines of this privacy policy.
  3. Storage of your personal data– Your personal information collected from you through our websites and social media handles is safely stored by us and/or our service providers on databases that are protected through a proper combination of technically and physically accessed controls.
  4. Your security measures– For privacy protection from your end, we encourage you to install anti-virus and other malware protection software on your personal computers and devices to maintain your own safety measures to protect your personal information. We would also request you to not include any kind of sensitive or personal data in the e-mails that you write to us.

We also request you to be careful while sharing personal information with someone. We don’t contact or ask for any kind of sensitive information, such as payment card information, passport numbers, or log-in details. If at all necessary we will approach you for it either in person or through our website, or by calling in reference to a booking you are making or have made with us. Please let us know immediately if someone impersonates and contacts you in our name.